Spanish national Tourism Quality System Design

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Design, development and implementation of the Spanish Tourism Quality System, pioneer on an international scale: studies and surveys, 8 Norms elaboration, system development, participation in the start-up of the Tourism Quality Institute, design of the SICTED model for an integrated destination management, drafting of 25 good practices and guides manuals, development of tools and methodologies, auditors training, brand design, assistance to 1.600 companies and 34 destinations.